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The Ultimate Customer Service Solution (UCSS)
This is a world class training programme that will instantly improve the way your organisation communicates with its customers. The UCSS is a comprehensive and powerful collection of highly effective classroom training courseware that has helped thousands of organisations improve the way they communicate with their customers. This proven courseware will help your staff to become highly skilled at satisfying customers.

Designed to ensure instant behaviour modifications, the UCSS offers solutions to many customer communication deficiencies.
Scope of Workshop:
Module One: The Service Mentality
Module Two: Determining Caller Needs
Module Three: From Curt to Courteous
Module Four: Four Cs of Coaching
Module Five: Five Forbidden Phrases
Module Six: Six Cardinal Rules of Customer Service
Module Seven: Telesales Tips from A – Z
Module Eight: Proactive Customer Service
Module Nine: Basic Basic Telephone Skills
Module Ten: What’s wrong with this Picture?
Module Eleven: How to Avoid Emotional Leakage
Module twelve:
Module Twelve: How to Treat Every Caller as a Welcome Guest
Module Thirteen: How to Handle the Irate Caller
Module Fourteen: Essential Elements of Internal Customer Service
Module Fifteen: How to Deal with the Foreign Accent
Module Sixteen: That’s Just Rude
Facilitators:          
 		 Matthew Eigbe
Jumoke Biodun-Kuti
Download 2008 Training Calendar - PDF or DOC format


 
 
 
 
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